Each organization is different. But what they all have in common is the people who work for them and the occasional conflicts that arise between them. A healthy conflict helps to keep a team tight-knit and in sync with other. However, There is no one correct way to fix conflicts that work for all organizations. But we do have a guideline that can help you set the standards when resolving conflicts in a healthy way.
NEUTRAL GROUND: Just trust me on this one. Setting the atmosphere to discuss the problem constructively is of utmost importance. Some examples of a good “resolve” environment could be a meeting room or even a brunch place. Even if one of the parties feel at a disadvantage, they will have a tendency to look at the solution as unfair and we don’t want that.
LIST THAT: I am sure you have headed into meetings and suddenly you just turn up blank when it is your turn to speak up. That doesn’t help anyone’s cause. Make sure to be clear and concise, just by making a list of the issues you wanted to talk about could help you a lot in this case.
NEGATIVE TALK: Negativity hasn’t helped anyone until now and it is not going to start anytime soon. Resolve issues constructively and professionally. Let the employees have their say on the matter. Maybe even come up with two or three compliments about the good qualities the employees have.
AFTERMATH: There are two ways an conflict can result in, they are either resolved or they are not. If they are resolved, that’s awesome. Move on to the fifth step to build your approach of resolving conflicts in your team. But, if it is not resolved, it is a good idea to seek an outside professional to help you with resolving this conflict before it affects the employees’ performance and the organization.
FOLLOW UP: Keep up with the progress after issues have been addressed. This will provide you a good opportunity to learn how to resolve similar problems in the future and even maybe prevent such conflicts from happening at all.
As said earlier, conflicts are good, but when the aftermath builds a better team than before. Often, when a new employee joins a new company, they would be skeptical to bring up issues to the manager. A conductive and transparent environment which makes the employee feel at ease to solve these issues with the team helps build great teams.
Determine how you want to resolve the conflicts unique to your team. Tell us how you deal with conflicts in your organization in the comments below.
This is a companion discussion topic for the original entry at https://www.understandbetter.co/blog/how-to-resolve-conflicts/